Incredible automation tool
The best thing is the flexibility you get for automate processes. It is incredible ease to use and create flows with information coming in from your other tools: like payment processors, crm, or any other using webhooks.
I´m just waiting for the team to create native integration with Shopify and facebook conversions by api, but i´m really happy with the way developers are going.
I was worry about deliverability of emails, but it work with amazon and sendgrid, i can verify my domains and have really good sending results. I love the flexibility to create custom segments and even track people visiting my sites.
The posibilities to create a great customer experience are endless when you have detailed information about them, and as i see, encharge is my customer hub to mange all that information for my processes.