Unable to setup account for months
16 Sept 25 - I have responded and provided the invoice as requested. Pls check. Thanks
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I would rate 1 star for its customer support and if things changes, I will make amendments. It has been months since I purchased and there is a bug which upon redemption it kept hitting error and I have reached out to Encharge team and appsumo, appsumo did helped to follow up with Encharge but after 2 replies or so, Encharge simply stopped replying as for simple account setup which they could easily whitelist backend, they just couldnt get it fix and im still unable to use the app to date. Really disappointed
Daniel_Encharge
Edited Sep 16, 2025[Sep 16, 2025 reply below]
Update, hey there - our team is currently in touch with AppSumo's team. Sorry this is taking long, I promise both ourselves and AS are doing the best we can to address this!
Your case is our top priority. Thanks for the patience :)
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[Sep 13, 2025 reply below]
Hi there, thanks for taking the time to share your experience. I’m really sorry this dragged on for so long - that's definitely not the experience we want to offer :(
The activation page bug was an isolated issue we thought had been resolved, but clearly it left you stuck and frustrated - I can understand how that feels. We've sent you a message on September 10th asking for your invoice details so we can manually set up your account right away - could you please reply there so we can finish this for you? We’ll get you live without any further delay 🙏🚀