Verified purchaser
Unhelpful customer service
Customer service seems to be powered by robots (and 'Help' on the actual platform doesn't work at all), which can't even tell the difference between a new and ongoing conversation, even though you've replied to an email chain.
When people's campaigns, timelines and whole business relies on this software to work and you spend days trying to get human help (I'm still waiting) - that's a very big drawback.
ThriveCart integration doesn't seem to be working. and I resorted to posting on here since I've now been waiting 3 days for a response and update on the issue. Can't face another robot telling me it needs more info to know what I'm talking about.
David_Encharge
Jan 10, 2026Hey Maya, thanks for taking the time to write this.
We’re currently looking into the ThriveCart integration and would like to get a bit more detail on your specific setup so we can properly assist.
Regarding the “bot” comment: while we do use automation to route and organize support requests, every issue is reviewed by a real person once it reaches our team. If something felt stuck or repetitive, that usually means we were missing key details needed to move forward, not that it was ignored.
Please reach out to us again via the in-app support or email and reference this AppSumo review. We’ll make sure a human picks it up and follows through, as we always do.
Appreciate you flagging this and we’re happy to take a closer look.