mike.rosales.dpomike.rosales.dpo
mike.rosales.dpoPLUS
Jul 1, 2020

Q: hello!

redeemed an erxes code and it does not show any SMS per month? https://share.mrdzyn.work/7d2cNz

Founder Team
Nauren_Erxes

Nauren_Erxes

May 14, 2024

A: Sounds great! There 8000 SMS is available per month for 1 stack and also our SMS feature is in beta stage and only available for users in the USA and Canada at the moment. If you want to request it in your country please fill out this form: erxes.io/feedback.

Cheers,

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Verified purchaser

yeah requested it already via the form.. hmm, don't even see how you set my organization's location but my guess is that you base it on the geolocation from where I signed up for an account? Anyway, globalization is a thing nowadays so I requested SMS for my instance. You can always disable sending SMS by their "prefix" or country code right? This is to avoid unnecessary charges to your recurring telco provider.

Verified purchaser

just to clarify, my business is not based in the US/CA, but my customers / leads / prospects are mostly there so I would like to take advantage of the deal and make use of those SMS.

Can't it just be turned ON by DEFAULT? Then restrict the sending to ONLY US/CA mobile numbers.

Globalization is REAL, so I think my suggestion above is FAIR. My SMS features were RESTRICTED when I finished signed up and took a look at my current limits, I cannot find 8000 sms per month!

PUAVPLUS

Many of us here don't live in US/CA but have hundreds of clients there :) Hope this is something to be fixed.

I'm confused.

I only see 2,000 available for 1 code?

Hi Mike,

Yes, it's possible to activate the number outside the US and use it to send SMS to your US-based clients. Can you please jump into our messenger, just trying to figure out that problem?