I wanted to like this, I really did. I liked the concept. I thought it was the one stop for everything. I have tried to figure it out, but the UI is not user friendly or intuitive at all. I decided that I would hold off on learning it until I had more time to really dedicate to learning how to use it to its best potential. Along the way I think my account was downgraded or canceled. This is honestly the first time I am truly disappointed in a appsumo deal. It is not appsumos fault that the company cancels your account less than a year after signing up.
I am truly impressed by all of the functionality of this tool. The only reason I didn't give it a full 5 tacos is due to the lack of documentation or training. If you are looking for a tool to capture and communicate with leads, knowledge-base, growth hacking (didn't even know this was a thing) and manage email communications and messenger try out Erxes.
Just testing this product out, but i allready like it. Some things need attention, but there is always support! The support is great and always there to help
Agency or folks dealing with Cross-Sectors - Log in ONCE and access all area across all brands. If you are an agency - need I say more....
PROS Login ONCE - deal with all brands! Sectioned into logical flow. Each sector has clear process and access. Complex abilities and functionality with a pretty clean UI. Lots of Help/How-to in relevant areas so you don't need to go looking. Excellent live support and CRM flow through options Ability to provide restricted access to work partners/teams Has replaced six (6) programs we currently run for CRM alone (for varied sectors and functionality - we tested and made full use of the free version) Free version with no BS hard-sell, try, ask, try some more and friendly support. Use their own product! Listen to user input - from the perspective of a user.
Notes: Complex abilities, time to setup (not really a con but you need to get a grasp of flow) CRM - live interaction, requires you to be logged into your dashboard and on the conversation panel or no notifications arrive (live help folks waiting and you don't know)
CONS Clicks - as mentioned a few times, some processes require numerous clicks to achieve a single outcome. A few areas have potential for "danger" clicks - delete, remove etc (lost a popup and all data associated with it, mistaking X for close not delete)
Super stoked. and did I mention you login ONCE to see all brands/interaction
Purchased 5 codes and am in the process of setting up. I want to take my time setting up correctly from day one and the tutorials help a lot. Comprehensive functionality from what I can see and I think this will be an awesome CRM moving forward. I'm only a few hours in (setting up), but it looks promising. Looking forward to my country's sms functionality coming on board. So far so good.
I wanted to like it
I wanted to like this, I really did. I liked the concept. I thought it was the one stop for everything. I have tried to figure it out, but the UI is not user friendly or intuitive at all. I decided that I would hold off on learning it until I had more time to really dedicate to learning how to use it to its best potential. Along the way I think my account was downgraded or canceled. This is honestly the first time I am truly disappointed in a appsumo deal. It is not appsumos fault that the company cancels your account less than a year after signing up.
Verified purchaser
Share Erxes
Powerful tool for solopreneur and Small Teams
I am truly impressed by all of the functionality of this tool. The only reason I didn't give it a full 5 tacos is due to the lack of documentation or training. If you are looking for a tool to capture and communicate with leads, knowledge-base, growth hacking (didn't even know this was a thing) and manage email communications and messenger try out Erxes.
Verified purchaser
Share Erxes
Great product and support
Just testing this product out, but i allready like it.
Some things need attention, but there is always support!
The support is great and always there to help
Verified purchaser
Share Erxes
Comprehensive
Agency or folks dealing with Cross-Sectors - Log in ONCE and access all area across all brands.
If you are an agency - need I say more....
PROS
Login ONCE - deal with all brands!
Sectioned into logical flow.
Each sector has clear process and access.
Complex abilities and functionality with a pretty clean UI.
Lots of Help/How-to in relevant areas so you don't need to go looking.
Excellent live support and CRM flow through options
Ability to provide restricted access to work partners/teams
Has replaced six (6) programs we currently run for CRM alone (for varied sectors and functionality - we tested and made full use of the free version)
Free version with no BS hard-sell, try, ask, try some more and friendly support.
Use their own product!
Listen to user input - from the perspective of a user.
Notes:
Complex abilities, time to setup (not really a con but you need to get a grasp of flow)
CRM - live interaction, requires you to be logged into your dashboard and on the conversation panel or no notifications arrive (live help folks waiting and you don't know)
CONS
Clicks - as mentioned a few times, some processes require numerous clicks to achieve a single outcome.
A few areas have potential for "danger" clicks - delete, remove etc (lost a popup and all data associated with it, mistaking X for close not delete)
Super stoked.
and did I mention you login ONCE to see all brands/interaction
Verified purchaser
Share Erxes
Comprehensive functionality
Purchased 5 codes and am in the process of setting up. I want to take my time setting up correctly from day one and the tutorials help a lot. Comprehensive functionality from what I can see and I think this will be an awesome CRM moving forward. I'm only a few hours in (setting up), but it looks promising. Looking forward to my country's sms functionality coming on board. So far so good.
Verified purchaser
Share Erxes