No support
Be aware that we have logged two support tickets, the first over two weeks old, no response whatsoever from the company.
Also now the software has stopped working altogether and we can't email our terms to clients so we have to now find an alternative.
I want a refund on this as it's not fit for purpose and I would recommend treading gently if you were thinking of using this in a critical part of your business - which lets face it, if you need a legal signature, then it is critical.
Cem_Ethicsign
May 14, 2025Hi david5247,
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced.
We would like to clarify that our system continues to operate without any known issues, and we have responded to your support ticket regarding your concerns. However, we’re truly sorry that our reply did not reach you sooner, and we fully understand how frustrating delayed communication can be—especially when dealing with time-sensitive matters like legal signatures.
Please rest assured that we take all feedback seriously and are committed to providing reliable service. We would be happy to assist you directly in resolving any outstanding issues and ensuring that the platform meets your expectations.
Should you still be facing difficulties or wish to discuss a refund request, our team is ready to support you further.
Thank you for your patience and understanding.
Kind regards,
Cem