Hello, I logged in today and my Tier 3 package is no where to be found... Asking me to join the club. Is that usual? my account is under a different email, I've created a test event and it is still showing in the dashboard but when I create a new one, its asking to join. also the settings option is also disabled. I event sent a message a while ago and never got a reply regarding the Early Domain...
Founder Team
threos
Dec 5, 2024
A: Hey there, as we have discussed in our support platform, this issue has been quickly solved and was related to using different login methods on the platform. EventConnect aims to provide quick response for all support inquiries.
For the best experience, you can use the messenger on our website (our official support channel), where we almost always provide replies within first 24 hours. We...
Is there an option to add a service free with this app to cover our expenses when we use it? Ex: Ticket is $25 (service fee is $3 per ticket)
Thanks!
Founder Team
threos
Sep 14, 2024
A: Hey there, this feature will be included with the new Event Page design we're working on. At the moment, we don't offer a way to add fees since the current event page design does not feature a transparent way to display multiple items and fees. The new event page design has a brand-new cart system allowing multiple purchases and fee-payer options. We expect the new event page to be released by...
Please consider the following requests for improvement:
Implement a 'Pay What You Want' feature that can be toggled on or off alongside our current pricing, allowing two flexible payment options. Resolve the issue with the main links not functioning properly. Ensure the platform remains stable and responsive, especially when new features or changes are added. Allow us to customize the star icon...
Founder Team
threos
Sep 13, 2024
A: Hey there, thank you for the question.
We'll consider adding a "Pay what you want" feature. I believe we've resolved the link issue by enrolling your account in the Domains v2 early access, which eliminates the Cloudflare requirement and provides a cleaner way to manage your domains.
We automatically remove EventConnect's star logo when you are using a custom domain. Also, as a Club member,...
Thanks for considering the "Pay What You Want" feature – excited to see it soon! The new domains link looks great after the update, and it's super easy to use! I linked mine, but I still see the star logo. I added a website under the venue, but the link doesn’t seem to work. Thanks for all your help and the awesome work! VIPTicketPass.com
Hey there, sorry for the late response. I didn't check this thread since we handled those issues on our messenger.
The star logo is automatically removed when you use a custom domain. Please keep in mind that redirecting to your event page will not remove the EventConnect logo, you'll need to add our DNS records (listed on the Domains page) to serve the event page under your domain.
If you are having trouble with the DNS setup, I'd be happy to help. Just send us a message on our messenger and we'll assist you with the DNS configurations and help you troubleshoot.
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Hi, I missed out on this. Any chance we can get it? Thx
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Q: What happened to my Tier 3 package?
Hello, I logged in today and my Tier 3 package is no where to be found... Asking me to join the club. Is that usual? my account is under a different email, I've created a test event and it is still showing in the dashboard but when I create a new one, its asking to join. also the settings option is also disabled. I event sent a message a while ago and never got a reply regarding the Early Domain...
threos
Dec 5, 2024A: Hey there, as we have discussed in our support platform, this issue has been quickly solved and was related to using different login methods on the platform. EventConnect aims to provide quick response for all support inquiries.
For the best experience, you can use the messenger on our website (our official support channel), where we almost always provide replies within first 24 hours. We...
Share EventConnect
Verified purchaser
I also tried to go to your support page https://help.eventconnectapp.com/ and got an error 1014 CNAME Cross-User Banned
Q: Adding a service fee
Hi there,
Is there an option to add a service free with this app to cover our expenses when we use it? Ex: Ticket is $25 (service fee is $3 per ticket)
Thanks!
threos
Sep 14, 2024A: Hey there, this feature will be included with the new Event Page design we're working on. At the moment, we don't offer a way to add fees since the current event page design does not feature a transparent way to display multiple items and fees. The new event page design has a brand-new cart system allowing multiple purchases and fee-payer options. We expect the new event page to be released by...
Share EventConnect
Q: Pay What You Want Feature
Please consider the following requests for improvement:
Implement a 'Pay What You Want' feature that can be toggled on or off alongside our current pricing, allowing two flexible payment options.
Resolve the issue with the main links not functioning properly.
Ensure the platform remains stable and responsive, especially when new features or changes are added.
Allow us to customize the star icon...
threos
Sep 13, 2024A: Hey there, thank you for the question.
We'll consider adding a "Pay what you want" feature. I believe we've resolved the link issue by enrolling your account in the Domains v2 early access, which eliminates the Cloudflare requirement and provides a cleaner way to manage your domains.
We automatically remove EventConnect's star logo when you are using a custom domain. Also, as a Club member,...
Share EventConnect
Verified purchaser
Thanks for considering the "Pay What You Want" feature – excited to see it soon!
The new domains link looks great after the update, and it's super easy to use! I linked mine, but I still see the star logo.
I added a website under the venue, but the link doesn’t seem to work.
Thanks for all your help and the awesome work!
VIPTicketPass.com
Hey there, sorry for the late response. I didn't check this thread since we handled those issues on our messenger.
The star logo is automatically removed when you use a custom domain. Please keep in mind that redirecting to your event page will not remove the EventConnect logo, you'll need to add our DNS records (listed on the Domains page) to serve the event page under your domain.
If you are having trouble with the DNS setup, I'd be happy to help. Just send us a message on our messenger and we'll assist you with the DNS configurations and help you troubleshoot.