Q: What happened to my Tier 3 package?
Hello, I logged in today and my Tier 3 package is no where to be found... Asking me to join the club. Is that usual? my account is under a different email, I've created a test event and it is still showing in the dashboard but when I create a new one, its asking to join. also the settings option is also disabled. I event sent a message a while ago and never got a reply regarding the Early Domain Access" I tried it but the domain name never changed...
I will use the platform soon for an event and I am now thinking twice about it since there's been quite a few issues ever since I purchased the package. Is anyone still following up with site, are you going to shut down? please let us know. thank you
threos
Dec 5, 2024A: Hey there, as we have discussed in our support platform, this issue has been quickly solved and was related to using different login methods on the platform. EventConnect aims to provide quick response for all support inquiries.
For the best experience, you can use the messenger on our website (our official support channel), where we almost always provide replies within first 24 hours. We prioritize the security and reliability of the platform and your data. Therefore, we have necessary measures taken to prevent users from losing access to their plans, events, and tickets. In case of a failure, we are always happy to assist via our support system.
Please let us know if you have any questions. Sorry for the delay, we sometimes miss AppSumo notifications.
Best,
Eray
charle