Having used EventsFrame to begin the ticket selling process for my event in June, I have noticed a ton of glaring issues with the software and inconsistencies with marketing.

First of all, it technically does what it is supposed to. It makes a landing page for your tickets, lets attendees purchase their own tickets, and routes them to PayPal/Braintree/Stripe when it is time to pay. The support team has answered my requests quickly and their documentation needs some work but it has the basics.

I will now address the problems and claims of the software that alone are mild issues and together prevent this program from being amazing:

1. Design: The customer-facing UI and design look very old and dated. I am fine with the backend design - it just needs to work. But the front-facing pages should be as customizable and perfected as possible. They makes the claim that the pages are mobile-friendly, but just because it can scale doesn’t mean that it looks good. There are issues with justification and formatting of text and buttons all over the place. While it is usable, it doesn’t reflect very well on a business. The response from Support when asked if that could be fixed? “That is not possible. Good luck”
2. Branding: Simply put, it will not match your company. It feels as though someone wasn’t thinking when they built the software. While it is nice to be able to add a header with my logo, I can’t add my branding to the automated emails, ticket buying process, or the actual tickets themselves. Printed tickets have the EventsFrame logo on them, but your logo cannot be added at all. Everything is hosted on EventsFrame.com so it has their branding all over the place. If you visit an event page that has branding turned off, there is still the text “Ticketing provided by EventsFrame.” When you click on the event organizers name, you are brought to another page with more blue branding and a large “Powered by EventsFrame” logo that cannot be removed. Emails are sent with the name listed as “EventsFrame” instead of the organizer name, and the footer says “no need to reply to this email” even though reply-to is set to the organization’s support email.
3. Organization Branding: The event organizer should be able to be changed per event. Sometimes I might host an event as myself, sometimes as my business. Why can't I just change the name? I don’t even need an “Organizer” about page. If you insist on hyperlinking it, why not just make it a mailto:?
4. Following the Terms: The terms of this deal stated that all future upgrades to EventsFrame would be included. For the first couple of months, they were. Custom colors arrived and were added to my account, and the new editor seems to work without any issues. However, reminder emails are only free for 30 days while they are in beta and then will have a charge. There will be no option to connect our own SMTP for this either. Why? This isn't "all future plan updates"...