ExpertEnoughQ: Phone number? Billing address? Why do you need this to activate my account?
"A valid phone number and billing address is required to successfully Activate your Evolup license."
Why do I need a valid phone number and billing address to activate my account?
Do you offer SMS services on this deal? I could not find this feature mentioned anywhere.
Don't understand how my rights as a European customer are being respected since I'm obligated to share this information against my will when it's not mandatory at all to make usage of the services purchased with this deal.
This surprises me a lot, taking in account that Evolup is part of a European group.
If the reason it's the possibility of a domain purchase (feature NOT included in this deal), I should only be asked for those details IF I ever require that service, not before.
Nevertheless, after activation just need to request for this data to be deleted, right?
Lea_Evolup
Sep 24, 2024A: Hi 😊
I understand your concerns, and I appreciate you bringing them to our attention.
The requirement for a valid phone number and billing address is primarily for account verification and security purposes. This information helps us ensure that all accounts are legitimate and allows us to provide better support if needed.
As for SMS services, this deal does not include them, and we apologize for any confusion regarding that.
Regarding your rights as a European customer, we take privacy and data protection very seriously. We only collect information that is necessary for account activation and to comply with legal obligations. You’re correct that if you choose not to use certain features, such as domain purchasing, you should not be required to provide that information.
Once your account is activated, you can indeed request that any personal data be deleted if you no longer wish to have it stored once your account is deleted. We’re committed to respecting your privacy and ensuring compliance with applicable regulations.
If you have any further questions or concerns, please don’t hesitate to reach out!