Verified purchaser
Good Platform, But Serious Gaps in Training and Support
Evolup is a solid platform with real potential for building and managing online stores. The core features are there, and once you understand how things work, the system can be effective. Unfortunately, the biggest weakness is not the software itself, but the lack of proper learning resources and the way support handles training questions.
What Evolup calls “tutorials” are mostly high-level overviews of features. They explain what the platform can do, but they do not teach how to use those features step by step. This is especially problematic for advanced functions. The Quick Start Guide is a typical example: it describes the product, but it does not teach users how to actually build and configure a store in a practical, structured way.
Because of this, the learning curve becomes a “guessing curve.” Instead of learning through clear instructions, users are forced to experiment, retry, and hope they are doing things correctly. Describing a feature is not teaching how to use it.
Even more disappointing is the response from support. When asking for guidance or additional training resources, the answer is blunt and unhelpful: there is no additional training planned or available. Rather than offering alternatives, examples, or documentation, support simply shuts down the request. This comes across as rude and discouraging, especially for users trying to use the platform properly.
For these reasons, while Evolup is technically a good platform, I cannot recommend it confidently, nor would I purchase additional stores. With real step-by-step tutorials and a more supportive attitude toward user training, Evolup could be much stronger. Until then, the lack of practical guidance and the dismissive support response significantly reduce its value.
Lea_Evolup
Edited Feb 24, 2026Hi,
Thank you very much for taking the time to share such detailed feedback, we truly appreciate it.
We’re sorry to hear that your experience with our learning resources and support did not meet your expectations. That’s definitely not the experience we aim to provide.
If you’re open to it, we would really value understanding more specifically what felt lacking or unhelpful in your support interactions. Your input helps us identify where we need to improve and prioritize better step-by-step guidance.
In the meantime, if you still need help with a specific setup or workflow, we’d be happy to assist you directly via [email protected] or directly via the conversation system on your back office.
Thank you again for your honest feedback.