Exclusive Addons

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Member since: Mar 2015Deals bought: 177
3 stars
3 stars
Posted: Jul 16, 2024

It works, has good documentation, but waiting on comms

Pretty happy with the plugin product. It's a lifetime access to some usable addons for Elementor. There are some other plugins that offer similar features but I haven't worked with it enough to see how unique EAO is trying to be. But it's not bad to have, if it keeps being support and developed.

That said I had an issue with a widget. I checked out the documentation on EAO's website (which looks extensive), didn't find a solution and used the "Still Stuck" option - bottom left of doc page. I detailed my issue, submitted and moved on with the day. At the end of the day, I checked my email and hadn't received any response/ acknowledgement of my issue from EAO. Bummer. I went to EAO's website and their Support tab under Help Center reads, " Need help? Email us at support@exclusiveaddons.com and we’ll get back to you as soon as we can!

So I sent them an email, again detailing my issue and hoping for an acknowledgement. Still without any reply and a second follow-up email to the support email address in total it's been a week now. That is a bit of concern in that I may be on my own with this plugin, but also the long term life of it.

I'm not jumping to any conclusions and will make one more attempt with their online "Still stuck" option. This is not an attempt to get support here on the Appsumo buy page, just a review of my experience with the product. Thank you.

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