Q: I just purchased this product and after having the opportunity to use Airmeet I am a bit disappointed with the customer service.
This product looks good but I can't reach anyone -- and when I do, they send me to a library. Today's consumer doesn't want to take a PHD in order to utilize your product -- a simple onboarding process for those who need it would be helpful -- can I even launch the day of event live from this platform? With my event coming up on March 30th -- time is ticking -- this is a #lifeline request for someone on your team to walk me through a demo.
Mohit_ExpoSim
May 15, 2024A: Hey,
Apologies for delay in response time. It was holiday yesterday and day before in India because of festival.
I hope, my team has contacted you. Please check your email. If you are still not getting the right help, you can join our discord community here: https://discord.gg/ZvXz9CKC
This community is specifically for support and knowledge related to ExpoSim.
Ron_AppSumoHey there tanyette, this is Ron from AppSumo!
I see you are having an issue with the support and onboarding, ExpoSim, If this is still happening, please kindly reach out to support@exposim.io, or to support@appsumo.com, if there is no reply 🙂
Mukul_ExpoSimHey Tanyette,
We are excited to announce that we have launched the ExpoSim App for Hybrid Events.
ExpoSim's hybrid solution seamlessly integrates physical and virtual venues to provide a comprehensive and unparalleled event experience.
We invite you to experience the ExpoSim App and unlock the full potential of your virtual and hybrid events.
Check out the app here:
Android- https://play.google.com/store/apps/details?id=io.exposim.event
iOS- https://apps.apple.com/in/app/exposim/id1663178422
adryennPLUS
Verified purchaser
I would love this since I am using it for hybrid events but I'm being told that I need to upgrade to monthly in order to access the upgrades even though I'm on tier 3 and was told I'd get all the upgrades in the future. We were also promised the job fair and other templates and are now being told that is also a monthly subscription. What's up with that? I could easily make your platform famous in a few events and am working with a huge event company that is looking at your platform but this customer service and bully upselling is not good. I can't bring you enterprise customers with that kind of (lack of) support.