Horrible support (Sumolings only!)
I feel very upset.
I am so sorry to have to request a refund, especially after purchasing a domain for Exposure when the domain was supposed to be free the first year. Exposure looks nice... but they have the worst customer service I have ever seen on Appsumo.
In fact, -This is sad!- they do not respect what was contracted in terms of technical support. I bought Pro Plus (Tier 2) with email support... Well, not so good if you come from Appsumo.
They have created a "special service" for Sumolings (appsumosupport@exposure.co) from which, and in a first contact, they gave me the following answer:
"There's limited support for AppSumo customers, but we suggest trying the help docs to start: https://intercom.help/exposure-24ac6cf90262/en/
Depending on your tier, you can customize menus. While we are only in English, some users have not found this to be a limitation for them as they can customize most parts of the page.
Try "Manage Categories" when you're editing one of your stories".
After insisting a lot, the so-called "customer service" stopped responding to me 4 days ago.
Michael_from_Exposure
May 9, 2024Exposure's support (for all members) are on weekdays only. We're a small team, so when a team member is absent (as was the case Friday and Monday due to illness), support queues can build up... which is why sometimes the return time is 4 days on a support ticket. That's not the norm, but it does happen.
The reason we have a separate support channel for appsumo users is because of the technical knowledge of how appsumo works against users who come in our front door. Common troubleshooting and questions are different, so we want to make sure support tickets are routed accordingly.
Our reply times are usually sub 24 hours with a median of 2 hours (during business hours) for the last 30 days. That's for appsumo customers' segment.
I'm sorry you've had a poor experience and completely understand your wanting a refund. Appsumo will certainly take care of you.