Q: Expired Licenses?
Hi! I sent an email to support but in the meantime was wondering if anyone else had their licenses expired? Bought 3 codes and logged in today after a hiatus and I don't have an active license. Pretty frustrating ...
Ginger98739PLUS
Verified purchaser
Yes, I can confirm this Issue. It seems, that Eyeson de-activates all Lifetime Licenses that we bought through AppSumo after exactly 5 Years of duration. You can see this, when you are logged in and click on License, then go to License Archive. – I also contacted Eyeson Support and also informed AppSumo upon this Issue. Hopefully Eyeson will re-activate our Lifetime Licenses.
108745776533011081979Hi, Kindly be informed, lifetime licenses are licenses for the lifetime of a given feature set in special offer promotions sold on Eyeson and via 3rd party resellers like AppSumo, which is currently defined as 5 years. The licenses expire after 5 years and do not renew automatically after expiration. This aligns with our strategic shift towards focusing on our API product. BR, Eyeson Team
Ginger98739PLUSVerified purchaser
Interesting remark, 108745776533011081979. But the "given feature set", that we got on AppSumo Deal, is still "alive", so clearly its Lifetime is not over. In other words, the very same Product, that we bought, is still in Eyeson's portfolio and can be purchased by everybody on Eyeson. Please reactivate our Licenses! Lifetime is Lifetime!
Hi,Over the past five years, Eyeson has evolved, and its feature set has changed since the AppSumo promotion. As part of our long-term strategy, we’ve shifted focus to our API product, shaping how our services are structured. You can still use Eyeson’s free version, which includes one meeting room.Br, Eyeson Team
QuiqueVerified purchaser
A lifetime license cannot be revoked. It was asked several times here and it was reaffirmed that it was lifetime.
Links:
https://appsumo.com/products/eyeson/questions/hi-we-need-40-hosts-do-you-have-a-plan-176314/
https://appsumo.com/products/eyeson/questions/lifetime-deal-expires-in-3-years-in-you-161073/
https://appsumo.com/products/eyeson/questions/i-see-in-terms-page-lifetime-license-161059/
AferroVerified purchaser
Same problem here, same response from Eyeson support. When you purchased the product, there was no mention of a 5-year limit; what you were buying was a lifetime license. We don't know if the problem is the Appsumo contract or if Eyeson isn't respecting the terms of the contract. In any case, it could be considered a case of false advertising, since you buy one thing and they sell you another.
Verified purchaser
Likewise, if Eyeson is correct and the license was only valid for five years, this creates a huge problem for Appsumo. How can we know if other purchased products don't have these types of limitations and can be deactivated at any time? This makes it very difficult to trust and purchase products from Appsumo, since as consumers, we are defenseless against these practices.
Ginger98739PLUSVerified purchaser
In the Q&A, there is a post, that says, that Ekaterina_eyson said in 2020: "Our deal here is for 5 years". I think this should be the answer we are looking for. You can search this in Q&A using keyword Ekaterina_eyson.
Ginger98739PLUSVerified purchaser
To me they offered a friction of my purchased licenses for a duration of another 2 years. (That proves, that the lifetime of the product is not over, product will be alive for at least 2 more years.) I did not accept. I insisted that ALL my purchased licenses continue to be active until lifetime of product is over.
Verified purchaser
What's clear in the Q&A section, as user Quique points out, is that the contract was for a lifetime, as Eyeson employees themselves acknowledge. Therefore, Eyeson hasn't been faithful to the contract. We're waiting to see how Appsumo resolves this issue.
Ginger98739PLUSVerified purchaser
Good news – finally, they re-unlocked all my lifetime licenses again.
Verified purchaser
I just checked, and my account is still unlicensed. Apparently, we'll have to complain more to get it reactivated. Eyeson's attitude is shameful.
Ginger98739PLUSVerified purchaser
When I logged in first, all my license spots were there again, but the Email fields in the Licenses tab were empty. I had to re-enter my account email in the license field first, to reactivate the license. After that, my account turned to premium again.
Verified purchaser
Thanks Ginger98739, I have re-activated the license, it is explained here:
"Note: If you remove your own email address, your premium status will be removed as well."
But I don't remember my own email being here, it looks like a patch, but it works.
I also thank Eyeson for rectifying it.