Q: I bought two codes and it allowed me to configure the app and it worked fine for an hour and now it doesn't allow me to login to my account.
It forces me to sign up for a free 14 days trial??? Since I already bought 2 codes then why it is forcing me to sign up for free trial. When I click on the free trial, it then shows me my 2 codes but then it also tells me that the trial will expire in 14 days!
Can you guys please check what is going on?
Thanks
sienna_eyeson
May 15, 2024A: Hello Jay,
For the first 14-days, some new users might see the display of a free trial, but this view will go away and does not affect your premium license!
If for some reason, after the 14 days you cannot log into your account, it could be that your email was deleted from the host list. If you accidentally deleted it, you won't be able to access the system anymore.
Here is what you can do if this is the case:
Step 1: go to https://accounts.eyeson.team/licenses
Step 2: Click the button to show/edit license
Step 3: add your account email as host entry
I hope this helps clarify things! Should you have any questions, please do not hesitate to ask.
Best,
Sienna