Q: Why is your support documentation on your site, (https://support.
ezycourse.com/) empty? Only the Introduction and Categories have support content. Everything else is blank.
Pervez_Ezycourse
May 15, 2024A: We understand the importance of having comprehensive documentation available for our users and are actively working to address this.
As a team of 20, working full-time 6day week, we have been prioritizing the development and improvement of our platform to meet the needs of our user, and keep supporting.
We are in the process of hiring dedicated documentation writers who will be responsible for creating thorough and helpful documentation for all aspects of our platform, so rest assured about this. We value our users' feedback and appreciate your patience as we work to enhance our support materials.
If you have any specific questions or require assistance with any aspect of our platform, please don't hesitate to reach out to us directly. We are here to help and will do our best to provide the guidance you need.
Thanks.
Sadek_EzyCourseIf you join our fb, you will get to know.. Too much work in dev level that we don't have any pure documentation writer yet :( so we write when we get time... We are trying to hire some. Sorry.. we do have some tutorial videos but still not all..
kwsimPLUS
Verified purchaser
Documentation is the single most important part of any application. Sending noobs to your FB group to ask the same questions, that could easily be answered by good documentation, over and over again doesn't sound like your group would too keen on repeating the same answers. Not to mention a poor business model for customer retention. I'll be sure to mention this, along with your reply, in my reviews.