The Platform:
The platform works really well and performs its function as a face-to-face video widget beautifully. The loading time for embedded widgets and iframe videos is quite fast, and the CTA buttons work flawlessly to boost engagement. I did have a minor issue connecting my custom domain because the instructions weren't entirely clear regarding the 'www' prefix (note: if your domain doesn't use 'www', don't type it in the configuration). I struggled for about 30 minutes, but after reaching out to support, Fatos solved my problem in no time.
There are a few areas that need improvement. The UI/UX could be optimized; for instance, on my small laptop screen, the CTA configuration panel overlaps and hides the video widget preview. It would also be great to have a dark mode, multi-language support (so I can translate it into my local language), and a wider selection of icons in the CTA settings. Additionally, adding Loom-style "emoji responses" and a comment section within the widget would be massive for interactivity and engagement.

Whitelabel Configuration:
This is one of the purest and best whitelabel setups I've seen. We can fully rebrand the platform, and since they use a generic CNAME, agency clients won't find any trace of FacePop. However, I have a few suggestions:
1. Please give us the option to hide/close the large promotional popup for the "Answerly bundle pack" inside the whitelabel menu; it takes up too much space and feels a bit intrusive.
2. Please add more payment gateways. Currently, only Stripe is supported, which isn't available in my country.
3. Bug report: When I configure the widget branding of my agency branding in the app.facepop.io, it doesn't show up on my custom domain (app.mydomain.com) when I log in using my main/agency account. It only appears when logged in as a client. Because of this, the widgets I embed on my own agency landing page using my main account do not display my agency branding. This really needs to be fixed.

The Founder and Team:
They are hands down the fastest and most helpful team on AppSumo (I really hope this top-tier support continues long after the AppSumo campaign ends!). I asked for help via the AppSumo questions and their support email, and even on the weekend, they replied and solved my problems quickly. I even requested an Emailit integration, and Fatos literally shipped it within hours! Easy 5 stars for their responsiveness and helpfulness.

I have big hopes that FacePop will continue to grow with more features, better UI/UX, increased speed performance, advanced reports, and more integrations. FacePop is worth every penny and absolutely deserves all the tacos! 🌮🌮🌮🌮🌮