vik_crowdrapportQ: nicely designed, custom domain experience confusing
Hello, just jumped on the deal.
Noticed a few things:
1. Email invites to team members didnt send out -- had to click "resend" -- is this a bug?
2. The whitelabel domain is a bit confusing -- not the instructions of it -- but what to expect after -- https://share.zight.com/5zuE1N5d
but either way we get no SSL and a 404 page.
3. There's no way to "contact support" -- I couldn;t find a support email either, what is it?
I'll wait for your response before sharing more.
Thanks!
andreas_ivymayhem
Mar 18, 2026A: Hi there,
#1 Does not sound right, we'll look into this (hasn't been reported yet).
#2 Your domain was successfully added yesterday (and works). You may have received the "success" email too soon as the last part is queued and sometimes takes a little longer but the email is sent at the beginning of the queued process.
#3 There is a question mark icon at the bottom of each page. Click that to enable to support widget.
Verified purchaser
Excellent answers and thank you for the reply.
Here's my feedback.
General feedback: you have a great knack for design, and simplicity, these are great skills -- however one thing i would warn you about is while having a clean look, it may not be intuitive, like for someone who has never used your website or apps, to scroll to they very bottom, to enable a widget, to contact support. (1/2)..
Verified purchaser
(2/2) 1. Thanks for looking into this, maybe the CURL is set to run every 2 minutes or more, not sure.
2. Yes it was, thank you! I would say that for best practice, good to show a notification that "it usually takes 24 hours for the custom domain and SSL to generate"
3. Listed my 2 cents in first message (1/2).
Overall, great, easy to use app! Ill leave a review.