Q: Trial not working
Hello there,
Just tried to create a 10 day trial account on your website for testing before buy but unfortunately is not possible: "Gateway Timeout". Could you please check?
Thank you!
andreas_ivymayhem
Aug 1, 2025A: Hi there,
Sorry you're having trouble signing up for the trial account. The "Gateway Timeout" is likely related to the email validation we run in the background. We'll improve this process soon (for all our apps, as this wasn't the first occurrence).
Are you using a Yahoo email address? Those often take a really long time to validate. If yes, please try another in the meantime. If not, please try again.
Sorry about that. Like I said, we'll improve the email validation soon.
gabriel.nistorThank you for your answer, is not Yahoo, tried again, same timeout :(
Mh, that's unfortunate. :/ I just quickly added a timeout to the signup process. If after 5 seconds your email address could not be validated, we just try to send the verification email anyway. Can you please try it one more time?
It worked now. Thanks a lot!