Q: Are you planning to offer an actual chat window rather than make a call with the visitor?
Most visitors don't feel comfortable to jump on a voice (and much less a video) call with a company they don't know. The contact has to initiate with a chat window and then move to a phone call from there.
Yes we have text chat on our roadmap. However our service is by design intended to be used along side existing chat platforms such as Intercom, LiveAgent and so on. This is why we have strong integrations with our partners listed here: https://www.feederloop.com/integrations/
But with that said, we do have text chat on our roadmap.
I see visitors staying around with no activity, when I click it says they are on another tab, yet they are taking up my precious space out of 5 visitors. It was not clear from the deal description that 5 websites are the same as max. 5 visitors on one website. 1) how can I kick out an inactive visitor to make space for others? 2) why do some visitors not show up at all in the dashboard? 3) can you please show the IP Address of the visitor in the dashboard? 4) we need a WordPress plugin that will send the name / email of a logged in customer to Feederloop. 5) I clicked on one visitor, it said, not on the tab, and back in the overview it says "on call" greyed out and there is no way to go back. Also when I completely close feederloop and go back, it will still say on call for that person, button is greyed out. There should be a way to re-establish the connection to a visitor if it was lost for some reason. Thanks for your help
You are able to see up to 20 visitors on the dashboard at the same time.
We recommend identifying your visitors (https://support.feederloop.com/getting_started/identifying_your_users.html) which allows you to use the search field on the top right to find any user on your website (not limited to the 20 currently on the dashboard).
We will investigate a possible WordPress plugin for...
This can be useful if you install Feederloop on multiple websites. You have the option to assign team members to specific websites. Agents in teams will only have access to the sites they're assigned to. In other words, they are isolated from anything they're not specifically assigned to.
This isolation applies to all aspects of Feederloop (ie: calls, recordings, messages etc).
Q: Is this deal coming back?
Does it work like TeamViewer?
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Q: Are you planning to offer an actual chat window rather than make a call with the visitor?
Most visitors don't feel comfortable to jump on a voice (and much less a video) call with a company they don't know. The contact has to initiate with a chat window and then move to a phone call from there.
Brendon_Feederloop
May 14, 2024A: Hi there,
Yes we have text chat on our roadmap. However our service is by design intended to be used along side existing chat platforms such as Intercom, LiveAgent and so on. This is why we have strong integrations with our partners listed here: https://www.feederloop.com/integrations/
But with that said, we do have text chat on our roadmap.
Thanks,
Brendon
Share Feederloop
Q: Hi, I have the 2 codes deal.
I see visitors staying around with no activity, when I click it says they are on another tab, yet they are taking up my precious space out of 5 visitors.
It was not clear from the deal description that 5 websites are the same as max. 5 visitors on one website.
1) how can I kick out an inactive visitor to make space for others?
2) why do some visitors not show up at all in the dashboard?
3) can you please show the IP Address of the visitor in the dashboard?
4) we need a WordPress plugin that will send the name / email of a logged in customer to Feederloop.
5) I clicked on one visitor, it said, not on the tab, and back in the overview it says "on call" greyed out and there is no way to go back. Also when I completely close feederloop and go back, it will still say on call for that person, button is greyed out.
There should be a way to re-establish the connection to a visitor if it was lost for some reason.
Thanks for your help
Brendon_Feederloop
May 14, 2024A: Hi there,
You are able to see up to 20 visitors on the dashboard at the same time.
We recommend identifying your visitors (https://support.feederloop.com/getting_started/identifying_your_users.html) which allows you to use the search field on the top right to find any user on your website (not limited to the 20 currently on the dashboard).
We will investigate a possible WordPress plugin for...
Share Feederloop
Q: website isolation?
What is that?
White labelling is mentioned? Is this true white labelling or just the removal of your logo from somewhere?
Thanks
Brendon_Feederloop
May 14, 2024A: Hi there,
This can be useful if you install Feederloop on multiple websites. You have the option to assign team members to specific websites. Agents in teams will only have access to the sites they're assigned to. In other words, they are isolated from anything they're not specifically assigned to.
This isolation applies to all aspects of Feederloop (ie: calls, recordings, messages etc).
We...
Share Feederloop
hopefully you will come back without the appsumo plus requirement soon :)
Q: can i change domain using ?
Brendon_Feederloop
May 14, 2024A: Hi there,
Yes you can do that.
Thanks,
Brendon
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