Q: Hi, I have the 2 codes deal.
I see visitors staying around with no activity, when I click it says they are on another tab, yet they are taking up my precious space out of 5 visitors.
It was not clear from the deal description that 5 websites are the same as max. 5 visitors on one website.
1) how can I kick out an inactive visitor to make space for others?
2) why do some visitors not show up at all in the dashboard?
3) can you please show the IP Address of the visitor in the dashboard?
4) we need a WordPress plugin that will send the name / email of a logged in customer to Feederloop.
5) I clicked on one visitor, it said, not on the tab, and back in the overview it says "on call" greyed out and there is no way to go back. Also when I completely close feederloop and go back, it will still say on call for that person, button is greyed out.
There should be a way to re-establish the connection to a visitor if it was lost for some reason.
Thanks for your help
Brendon_Feederloop
May 14, 2024A: Hi there,
You are able to see up to 20 visitors on the dashboard at the same time.
We recommend identifying your visitors (https://support.feederloop.com/getting_started/identifying_your_users.html) which allows you to use the search field on the top right to find any user on your website (not limited to the 20 currently on the dashboard).
We will investigate a possible WordPress plugin for identifying users. In the mean time, the above mentioned method is what is typically used.
Thanks for the other suggestions, we'll add those to our roadmap.
Thanks,
Brendon