Q: If I purchased Filmora recently is a refund available to get this deal or an account upgrade from previous purchase?

William-Filmora
May 14, 2024A: Hi Sumo-ling,
Filmora offers you 30-day money back guarantee.

Verified purchaser
William 2 things.
1.) I purchased this deal and was told that I could not get a 30 day money back from my recent purchase I made directly from the site (still talking with support) but here is the Just: Based on our refund policy, after purchase, if there is no technical issue with the program, a refund is not accepted because we've offered free trial version for all users to try out before purchase.
2. If I put 1 license on Mac and 1 on windows, Will my saved project files from 1 version be compatible to upload on the other?
Example I save files in the cloud. If I start a project in windows and decide to travel with my macbook can I load files & keep working of the project?

Verified purchaser
No dice on 30 day deal. I like the deal but support is less desired this is the response I received.
Hello!
Please kindly refer to our refund policy here. Although we have 30 day money back guarantee, however there are several stipulations under it.
http://support.wondershare.com/how-tos/wondershare-refund-policy.html
I've checked that it has been registered for use already. Based on our refund policy, after purchase, if there is no technical issue with the program, a refund is not accepted because we've offered free trial version for all users to try out before purchase.
We invite you to review our refund policy: http://support.wondershare.com/how-tos/wondershare-refund-policy.html
Thank you.
Best Regards,
Helen
Wondershare Support Team