Q: I purchased the Filmstro Pro plan through Appsumo but in FIlmstro under my plan it shows 2 Filmstro ...
Youtuber-lifetime licenses - not the Pro Plan?
Sebastian_Filmstro
May 14, 2024A: Hey there,
Chances are you just need to refresh the page. If Amalie said she's done it then she's done it! 🙂
travis504
Verified purchaser
Same here? HOw do I fix that?
plato39PLUSVerified purchaser
I emailed support and they said they had fixed it. But they have not.....
Just email support@filmstro.com and we can reflect that change in your account 👍
plato39PLUSVerified purchaser
Hi
Yes, thank you it has now been fixed - although, despite never having the YouTuber - Lifetime deal on the plan page is now shows:
My Licenses 2
Pro - Lifetime
Status: active
Lifetime license
YouTuber - Lifetime
Status: Expired
Lifetime license
I think I may even have already had the Pro Plan activated, but the plan section showed the wrong info. It would avoid confusion (and support messages) if you can make the plan page reflect the actual purchase.
Filmstro the app itself is great though.