I found Findniche by accident when looking for something else and thought it would be worth trying out. I am so pleased that i did as it saves so much time when doing product and competitor research. This tool will no doubt become a key part of my work flow. I haven't had any problems using the tool so far and have not needed any support, there is a chat box if you need it. I really like the way it shows you trending products and profit margins. With a click you can go to Aliexpress or to a shopify store selling the product, if you are involved in dropshipping or ecommerce this will be a very valuable tool for you.