1 week with Floconnect, with high hopes after reading the initial reviews.
Straight forward 'screen recording' was simple enough and my first port of call. Did what it needed to do, I also really liked the way I could personalise the space with the 'Brand Kit'. Today I needed to do a step guide and this is what I purchased this for, my previous experience with this was with Scribe, so would be my benchmark.
First off you need an additional plug-in to do this, which was annoying, but I added to Chrome - I then started my steps, but the plug-in was still showing '0'??
3 attempts later after discarding previous attempts, I realised there is a small amount of lag, apparently this is deliberate, but has now been tweaked, so not as long.
I had some AI issues as well, but a message via Chat to support with details and the issue was resolved within 24 hours!!
Editing was initially complicated for me, but after jumping on a video call with them - we found the issue was me selecting the wrong type of step guide. Had I chose the non-HTML option I would have had no problems, and discovered that there is so much more you can edit and change. Floconnect also took time to understand my use case, offered some tips and showed me some features that would be useful. I have gone from being a 'little frustrated' to very positive about how this will improve our business and help customers. Looking forward to doing more and happy with the support that was shown. Hopefully, they can get some good step-guides and tips on the website on how to make the most of their product (using their own product). So take advantage of the lifetime subscription, you wont be disapointed!