A: Hi there,

Thanks for bringing this to our attention — we're currently investigating the issue on our side to understand why this is happening.

To help us track the situation more effectively, we kindly suggest opening a support ticket directly through our website. This will allow us to monitor your case closely and identify the root cause as quickly as possible.

We're also in the process of implementing a new licensing system to prevent similar issues in the future and ensure a smoother experience for all users.

Thanks for your patience — we’ll get this sorted for you!