temimatemimaPLUS
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Member since: Nov 2021Deals bought: 39
3 stars
3 stars
Posted: Sep 1, 2024

Responsive customer support

When I first signed up, nothing worked. I reached out to support and Rob replied near-instantly letting me know that there were some updates going on. Within a few hours, it was straightened out and I was able to re-log in and create a form.

The builder is quite easy to use and the finished form looks similar to typeform. Sadly, there are parts that still feel like the product is in beta. For example, when you change the design and click Save, there is no animation or confirmation to show that your changes were actually saved.

My biggest issue is that the Airtable integration doesn't work. Firstly, it asks for an Airtable PAT, which Airtable says should only be used for your own internal connections and not with 3rd-party integrations. Secondly, when I try adding a PAT, it gives me an error message.

Rob has promised a resolution to this, but it's been a week and there are still no updates. Since I bought this tool specifically for the Airtable integration, and I have an immediate need for a form that works with Airtable, I will be refunding this and trying Fillout or Tally.so instead.

Founder Team
Formberry

Formberry

Nov 12, 2024

Hi Temima, we had been affected for the past 2 weeks due to a natural disaster so really appreciate your patience regarding Airtable. We will check Airtable ASAP and address any issue.

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