Q: I use your tool for 3 months now and there are a few bugs but that is okay.

BUT: I startet a form and gained more than 100 valuable responses. THE DRAMA: I just reload the page and now everything is gone!! The dashboard tells that there's no form. I can see nothing anymore: no more forms and no more answers. And I cannot find any support within the app and I'm quite desperate now because I urgently need the results.. Can you please help?

CoyoFeb 8, 2024
Founder Team
Formsly.app

Formsly.app

May 14, 2024

A: Hi,
Apologies for any inconvenience caused. We are currently experiencing technical difficulties but rest assured, we are actively working to resolve them as quickly as possible. For further assistance, please don't hesitate to contact our support team at support@formsly.app.

Best regards,
Alex

Share
Helpful?
Log in to join the conversation
Founder
Posted: Feb 8, 2024

Hi Again,

The system is back and running again. Please check now.

Alex

Verified Purchaser badge

Verified purchaser

Posted: Feb 8, 2024

Everything is back. Thank you!

Founder
Posted: Feb 16, 2024

Yes, no issues with published surveys.

Posted: Feb 15, 2024

Hi, that goes with my question: Can I have an ongoing survey, so it will always collect the data and I will not lose it?