3.9
Taco ratings
Customers appreciate Formsly for its beautiful and modern UI, prompt customer support, and potential for growth. Some users mentioned limitations in form responses and missing features like integrations and form duplication. Despite these, Formsly's overall rating of 4.2 and positive feedback make it a solid buy, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
A lot of bugs, no answer from support
We bought this tool as a feedback form for clients. Unfortunately, we cannot see the responses since 3 weeks. We wrote several mails and tried to reach the support team - but there is no answer. A survey Software, where you can’t see the answers is quite useless. So I do not recommend this software!!!
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Verified purchaser
Good product but waiting 10+ days for Support reply.
This is a good product but I've been waiting 10+ days for a Support reply for a question related to pixel tracking... Someone please reply...
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Verified purchaser
It's a jump start
Formsly is a lot like LindoAI and I love that about it. Very comfortable and pretty to use. You can jump right in. At this moment because the form cannot be saved by the user-probably better for small forms-which is probably most people. The form I just created is mega and I hope it works out! I am keeping my fingers crossed! Some tips: 1>If you are on the chat trying to get help and it says "retry"-than no one is their and they never get the message. Instead email their customer support which is support@formsly.app. 2>You cannot move the questions very, well-just perhaps one up and one down. Much easier to add your question in the middle of the form by using the drag function and then copying and pasting the question from where it is in the form that you don't like.
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Verified purchaser
Need the ability to duplicate forms
Honestly, the BIGGEST headache is the inability to duplicate forms. I use it for recruitment applications and I have to rebuild the form from scratch each time. It is a gigantic headache. The form itself is great, love the design and interface, but looking for another program as the constant rebuilding is a huge time waste. I also wish there was an ability to archive or categorize responses versus deleting them.
Formsly.app
May 9, 2024Hi,
Thank you for your review. I wanted to let you know that we are working on the feature you mentioned "Form/Survey Duplication" and are close to finishing it. We plan to release it very soon.
We would really appreciate it if you could reevaluate your review and rating after the feature is available.
Please let me know if there's anything else I can assist with.
Best regards,
Alex from...
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Verified purchaser
Less is more
I know that a beta / but this product is definitely not ready to get launched, there are so many issues, there is also no option to contact the support, no Helpdesk. The point I hate is, it is not possible to publish a form without background, I do not unterstand why.
Preview for example does not work I use Safari on macOS I have no idea about other browser. Also it is not possible to use a custom domain, that a read flag for me.
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