To be improved
1. Support does not respond to emails or tickets. I tried several times and no response.
2. Improvements needed for Google Ads connections, especially for MCC accounts.
3. Not all currencies. Personally, I need PLN and as I wrote in this matter, I did not receive a response :)
4. Reports take a long time to load and very often after logging in they are not there at all (there are zero values).
5. The reports do not contain information useful for optimizing and targeting ads, e.g. information about campaigns. The remaining data is even okay, but to find out something, you have to export the data.
Other than that the app seems to do its job well which is why I give it 4 strong tacos!
Mike_Fraud_Blocker
Oct 21, 2024Dzien dobry
Thanks for the "strong" tacos 💪 and feedback! I'd like to take a moment to respond to each if that's okay.
1 & 2) We were the #1 selling app on AppSumo's marketplace every day last week and it looks similar this week. So our customer service is a bit behind, but we're addressing every single question and ticket. The MCC is also related to high volumes of connection requests which will not be an issue once our Sumo promotion is over (we added a "Service Alert" that mentions this in your dashboard)
3) We are happy to add Polish zloty to our currencies. Someone requested this on Friday and we said we would add it as soon as our deal is over with AppSumo.
4) Faster loading of tables: This is on our roadmap and it's *extremely* important. Before appsumo went live we pushed Big Queries' new "Short Queries" live, but it had mediocre results so we're taking a new path on this: https://web.swipeinsight.app/posts/bigquery-introduces-short-query-optimized-mode-for-faster-results-9774
5) Good to know. We include UTMs, click ID, some fingerprint info, etc but I recognize it's not easy to optimize campaigns. I'll work on it!
Cheers