I opened this product after I bought it, found the documentation and UX to be unworkable.

I bought this through Appsumo with the $49 deal... somewhere along the line (I never logged in again after my initial signup since I knew it wasn't a good product) they added their standard $999 a year plan to my account.

I sent 2 messages to support and got no reply for 2 days.

I messaged them again and threatened a chargeback... they sent it to their "Billing Expert" who replied some 6 hours later and said it was refunded... but it might take 5-10 business days to get the $999 they stole from me back.

Just totally amateur support and an awful product.