FuseBase Reviews

I have been trying to get in touch with the support team. I have scheduled 2 meetings (via their calendly link), but no show up, no e-mail reaction or whatsoever.

It feels like that software is abandond, Im facing real challenges using their software with my use case. But so far, no single support was received. Too bad!

The learning curve is steep. My intention was to use the portals for both my coaching and real estate clients however I have run into one too many walls trying to customize. I am currently debating on keeping Fusebase for the database capability only and not for the client portal. I will give it a few more weeks to see if it gets easier.

Updated review:
I believe in second chances - so my team contacted AND rescheduled. Again, NO COMMUNICATION, NO SHOW on the SECOND meeting. Why even have a scheduler on your site Pavel if you aren't planning to show up? This is a waste of everyone's time and resources. We really wanted to love this product but the lack of customer service is a hard pass from us.

Original review:
We purchased at the highest tier, excited to add this to our workflow. Unfortunately, when you schedule a meeting with the founder, he never shows up. I had added my team to this call as well, so it interrupted the entire day for all of us. I sent an email, asking if he was going to join the meeting - no reply. Its been nearly two weeks, no reply. We've also sent additional emails asking for some help with basic account changes that are not available on the user interface. The tool itself might be great, but beware if you have even basic trouble - there is no help available.

This is the worst demo experience I’ve had with any software company.

October: demo booked with the CEO. Time changed last minute. Then he simply didn’t show up. Weak excuses afterward.

Recently: I purchased 10 AppSumo codes and booked another demo because it’s heavily encouraged. Their automation emails are already broken and confusing, but I replied anyway and explicitly said I’d been stood up before.

Same result. No show. Again.

If leadership can’t even attend their own demos, don’t expect reliability anywhere else.

I booked a demo with Pavel, the founder and CEO, back in October. He last-minute changed the time and then didn’t show up. No proper apology, no ownership, just excuses. It wrecked my schedule, so I walked away.

Months later, I gave FuseBase another chance. I bought the highest AppSumo tier (10 codes) and booked another demo because the site strongly pushes you to do so. I even replied to the automated emails warning them this had already happened once.

Here we are again. Fifteen minutes into the call. No Pavel. No message. Nothing.

Twice is not a mistake. It’s a pattern. If this is how the founder treats paying customers’ time, that says everything.