I don’t usually leave negative reviews, but this needs to be said.

Back in October I booked a demo directly with Parvel, the founder and CEO. He last-minute changed the time, then didn’t show up at all. No accountability. Weak excuses. It completely blew up my schedule. I wrote it off and moved on, assuming that level of disorganisation reflected deeper issues.

Fast forward a few months. I reconsidered FuseBase, decided maybe the product was still the right fit, and gave them another shot. I purchased the highest AppSumo tier (10 codes), and again booked a demo. The website strongly encourages demos to ensure correct setup, so I followed the process.

The automated emails were already sloppy and confusing, repeatedly telling me to “book a demo” even after it was booked. I even replied directly, clearly stating that I had been stood up previously and that this could not happen again.

And yet, here I am again. Fifteen minutes into the scheduled call. No show. No message. No explanation.

This is not a junior support rep. This is the founder and CEO, twice. That’s not a mistake. That’s a pattern.

I don’t care how good the product might be. If leadership treats prospective and paying customers’ time with this level of disregard, that’s a massive red flag. Time is the one thing you don’t get back, and this company has wasted mine repeatedly.

At this point I expect compensation for the time lost, and more importantly, I strongly caution anyone considering FuseBase: if you value professionalism, reliability, and basic respect, think very carefully before committing.

Disgraceful experience.