FuseBase - Plus Exclusive

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asakhai

Verified purchaser

Deals bought: 380Member since: Sep 2024
1 stars
1 stars
Feb 17, 2026

Bailed on 3 meetings.

I'll be happy to change my review if anyone of your staff can stick to their meeting times. If you don't want to take a meeting at a certain time, then don't include it in your booking hours.

Update and response to Pavel:

"We’re currently handling a high volume of calls, and many conversations run longer than 30 minutes. We don’t want to interrupt anyone in the middle of an important discussion, which can sometimes cause delays."

What? I requested a call from YOUR site. 3 of them. If you have a call that runs long, you tell who your speaking to that you have another call. And who decides which call is more important? Are my 10 codes not important?

"In many cases, issues can be resolved effectively through our support channels. Demo calls are primarily intended for sales-related discussions, and we’re not able to provide live demo sessions for general support questions. "

I scheduled the call FOR A DEMO, because the 60-day evaluation period IS SALES RELATED. It's not a support question-- it's a demo session because your app isn't exactly straightforward. To quote another user:

"...the documentation, both video-based and written, is insufficient. It focuses on explaining features and terminology rather than real-world use cases. Users are left with abstract concepts such as Organization, Workspace, Portal, and Pages without understanding how these elements should be applied in practice."

Pavel, missing one meeting is understandable. Missing two means your careless. Missing three means you're something I can't say here in the comments.

Founder Team
Pavel_FUSEBASE

Pavel_FUSEBASE

Feb 19, 2026

Thank you for your patience. I apologize for the inconvenience.

We’re currently handling a high volume of calls, and many conversations run longer than 30 minutes. We don’t want to interrupt anyone in the middle of an important discussion, which can sometimes cause delays.

In many cases, issues can be resolved effectively through our support channels. Demo calls are primarily intended for sales-related discussions, and we’re not able to provide live demo sessions for general support questions. This approach simply isn’t scalable for us, and we need to ensure we can operate efficiently and continue building and improving the product.

I understand that this can be frustrating. At the same time, we’re committed to delivering a high-quality product, and our support team works hard to resolve the vast majority of questions quickly and thoroughly through our support system.

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