I purchased the five-plan bundle to gain access to all available features.

I reviewed several videos and guides intended to explain how to structure and use the system. The videos primarily consist of feature walkthroughs and do not include real-world use cases. As a result, much of the terminology is difficult to translate into practical, real-life scenarios. The written guides present similar issues. They lack sufficient context, and important information is often referenced in titles rather than explained within the body of the documentation.

The demo workspace could not be deleted without contacting support. Additionally, the demo workspace contains an excessive amount of content, making it difficult to determine where to begin. Much of this content appears to be designed for enterprise-level implementations and is unnecessarily complex for a typical business use case.

There is a large number of templates available, but I may not be the intended target audience for Fusebase, as I could not find templates related to practical project management. I attempted to install a template that appeared to be related to task management; however, there was no clear way to make use of the content. It was unclear where the “tasks” originated from, what structure or form they were based on, how to edit them, or how to make them useful in practice.

When I needed assistance with the setup, I attempted to book a support call, but no one joined the meeting. This may have been due to issues with Calendly, which I have experienced problems with previously. I then contacted support to ask whether we could coordinate the meeting time manually to account for time zone differences. I did not receive a response. I attempted to book another meeting, but it was cancelled shortly before the scheduled time, and I was referred to a different staff member.

The support meeting that eventually took place was friendly, but it again consisted primarily of a feature walkthrough. My questions were not properly addressed, and there was little effort to listen and adapt to my actual needs. Instead of another walkthrough, the focus should have been on helping to set up the system together in a practical, hands-on manner.

I do not believe Fusebase is a bad product. On the contrary, I believe it has the potential to be a very strong tool. However, there are three main issues with the current onboarding and learning experience.

First, the documentation, both video-based and written, is insufficient. It focuses on explaining features and terminology rather than real-world use cases. Users are left with abstract concepts such as Organization, Workspace, Portal, and Pages without understanding how these elements should be applied in practice. For example, a video may show a structural diagram using these terms like Workspace and pages but fail to translate it in to real life usecases, such as sales or project management, would realistically use these components.

Second, the user interface is laggy in several areas, and when combined with unclear documentation, this leads to significant confusion. For example, there is a section labeled Forms, yet no forms can be created there. Instead, it displays a message indicating that form submissions will appear in this location. There is no option to create a form, nor any guidance explaining where or how forms should be created. It took two people more than 30 minutes to determine that forms must be created within a Portal, a dependency that was not clearly documented. At that point, no portal had been created, which further compounded the issue.

Third, the onboarding and support process does not meet expectations for a post-purchase experience. Users who seek onboarding assistance require hands-on help to set up the system, not additional demos. Demos are appropriate before purchase, not after. Additionally, available support meetings are often scheduled a week or more in advance. As a result, despite having access to Fusebase for over a month, we are still not close to using it in a meaningful or productive way.

I would not mind to pay for getting onboardet. Just I get it TIMELY and FOCUSED on our business needs.

Based on these experiences, I am considering requesting a refund in the near future.