I am very sorry that you had a negative experience with our product. Please allow me to clarify a few points.

1) Could you please share what your statements are based on? We are fully compliant with HIPAA and SOC2 certifications and regularly undergo external audits. You can find more details here: trust.delve.co/fusebase. This is a serious allegation, and we would appreciate any supporting evidence you can provide.

If you are referring to the Magic Link, it is single-use only. Once you have used it, no one else will be able to use it again.

2) Fusebase is indeed a comprehensive and complex platform with a wide range of features. We understand that this can sometimes create challenges for users. That’s why we offer free onboarding sessions with our specialists for all users. If you are interested, we would be happy to arrange one for you. Please email us at contact@thefusebase.com and we will schedule it. If the proposed time is not convenient, please let us know your preferred time and we will accommodate your schedule. I recall you previously had concerns about meeting times – https://appsumo.com/products/fusebase/questions/what-is-your-plan-to-improve-quality-and-1428454/

3) The service includes a wide range of customization features by default. There are also extensive options to customize design and functionality through custom code and external integrations. Could you please specify what kind of customization you are interested in?

4) Could you please provide more details? Our documentation covers almost all features, both old and new, and we update it regularly.

5) Could you clarify which functionality you are referring to? The only feature still in development is Code execution in agents, which will be released soon. All other functionality is available.

Additionally, I did not fully understand your comments regarding “Honest and Real.” This seems inappropriate, as it implies that other users are leaving dishonest reviews.