Verified purchaser
Worst Customer Service Ever
I bought this at the highest level and have started to use it and needed some support so asked for a demo and walk through and signed up for that with Pavel. It actually asks you on the home page if you want a demo and asks you to sign up for a time. The appointment was confirmed and set up the meeting, on the day of they canceled and offer a paid walk through. No support. No nothing. Unfortuately apparently I am not alone. Buyer beware!
Pavel_FUSEBASE
Edited Feb 11, 2026Thank you for your patience. I apologize for the inconvenience.
We’re currently handling a high volume of calls, and many conversations run longer than 30 minutes. We don’t want to interrupt anyone in the middle of an important discussion, which can sometimes cause delays.
In many cases, issues can be resolved effectively through our support channels. Demo calls are primarily intended for sales-related discussions, and we’re not able to provide live demo sessions for general support questions. This approach simply isn’t scalable for us, and we need to ensure we can operate efficiently and continue building and improving the product.
I understand that this can be frustrating. At the same time, we’re committed to delivering a high-quality product, and our support team works hard to resolve the vast majority of questions quickly and thoroughly through our support system.