Q: Problems with the genius.ai browser extension in Chrome
Dear genius.ai team,
Specifically, I am experiencing difficulties when I use the extension in Chrome, for example to reply to messages on Instagram in the footer. Although I can see the product selection and the corresponding buttons from Genius.ai, it usually happens that after selecting a Genius product, the products are loaded once and the buttons change. However, if I then want to select the next product, there is no reaction and the new product is not loaded. Despite reloading and several attempts, it no longer works. Even after logging out and back in, the Genius footer is usually no longer visible - it has disappeared? This means that the functionality of this browser extension makes no sense to me.
I look forward to your feedback. Thanks a lot.
Sergio_Genius.AI
Jan 2, 2025A: Hey there!
Write an email to support@genius.ai , it might be a bug, usually the extension is intended to work only on the DM page right now!