Good concept
At this time neither voice nor video is working.
On the end of the operator, a window opens but doesn't get filled with content.
On the end of the customer, nothing at all happens.
After an operator closed a chat (may it be accidental, and I mean just closing the window), the messages of the other person don't restart the conversation. They have no idea the operator doesn't even get notified about them.
The notification sound is much, much, much too low compared to the loudness of all other programs.
So at this time, it's just a chat module that has problems. Also, it seems to me the video calls they are trying to do use Jitsi. I would yet have to come across any product where resource-hungry Jitsi works without issues.
The support doesn't respond in their chat.
I hope the company gets their act together.
Karolina_GetLead.page
May 9, 2024Hi admin 464! ✋
1. Please send your e-mail address to which you registered the service to: 📧 support@getlead.page. We will be able to find your history in the database and verify your problem.
2. Remember that we are from Europe, we have been working since 8A.M. until 4 P.M European Time 🇵🇱. At other times, questions can be asked in the "Contact" tab by clicking the right button next to your account name. Without your e-mail address, we cannot verify your problem.
3. Jitsi - I don't understand what software you are writing about. We don't use it. 🤷♀️
4. We have checked and tested all connection functions. Video, voice and audio calls work.
If you have had a problem with the configuration of the widget and connection, we will be happy to arrange a zoom with you and help you with the configuration in real time so that you can see that our product is working. 👩🏼💻
We kindly ask you to answer our questions. We care about your satisfaction with our product and solving your problems. 🙂
Greetings!