Q: Gleap looks awesome!
I just have few questions :
1. Can I use different "sent from emails" ? (ex: one per project ?)
2. How we can integrate a livechat inside ? You said there will be a Gleap Livechat ? Will it be included ? When will it arrive.
3. When the Chatbot will be ready? Will the chatbot be included in the Appsumo deal ?
4. Can we see ALL bug reports (from every projects) in ONE place / board ? At least on the project listing (first dashboard page) can we have a count (like a notification counter) showing the total unresolved bugs per project?(So we know where to search)
5. Is there a "search field" for the “feature request” module planned?
6. Can we set up different widgets per project/website ? Example : 1 for the end user where we can put a contact form, and a link to calendly and one other widget only displayed if the user is logged-in WordPress for, so the client can report bugs in the backoffice and frontend while connected). The idea is to have different "Menu items" on every widget. But we can also imagine to have my agency logo on the backend to help the client. And the client "help logo" on the frontend. Maybe it can be solved if we can create multiple projects at the same URL/domain. I just need a confirmation :)
Thanks again :)
Isabella_Gleap
May 14, 2024A: Hey there,
Thanks for reaching out. I'll try my best to answer all your questions below :)
1 - Currently not unfortunately. But this is already on our roadmap. I'd be more than happy to subscribe you to said feature request so you'll be notified of any updates.
2 and 3 - Yes, the whole dev team is currently working full steam on our live chat. The ETA for the beta is three weeks. Let me know if you'd like to be subscribed to the beta user list - I'd be happy to do so. And yes, the live chat will be part of AppSumo deals. For now you can either integrate our widget into your live chat (https://gleap.io/docs/javascript/widget-control-and-workflows) or you can integrate your live chat into our widget (https://gleap.io/docs/javascript/custom-actions).
4 - Currently not and this is also not intended because some of our clients have a loooot of projects. As it is now, you get an overview of all your assigned bugs in the dashboard overview. Maybe this could be a workaround for you.
5 - There is a search field for the internal feature request board but not for the public one.
6 - Yes, that's exactly why we have projects. Each project has its own widget.
I hope this was helpful.
Best,
Isabella
Upwwward
Verified purchaser
Thanks a lot for the quick reply Isabella!
I just full stacked this morning.
It's really great news for the livechat and the chatbot !!!
I cannot wait to see this :)
Feel free to add me (search for a user with @upwwward.io in your DB).
Now that I am using the tool, the only "Big" missing part is a "small changelog" feature. So we can display / embed / link the changes along with the bug requests, and the roadmap. IMO a small Changelog is totally the continuity of Gleap.
Is something like this planned?
Thanks again and have a great day :)
Hey there,
Great, I just added you to our beta list.
Regarding the Changelog request: Yes, this is something we're planning on introducing but I cannot give you an exact ETA just yet.
Best,
Isabella
Verified purchaser
Thanks Isabella, I cannot wait!!! 🤩
I am sure that the future will be really bright for Gleap! :)
Good luck to the team to continue to bring awesomeness!
All the best