Hi Isabella,

Welcome to the AppSumo community, and I want to thank you and for this generous offer for the AppSumo community and I am so thrilled to jump and full stack this offer since I 've been for a long time dreaming with such all in one tool.

Feature requests:

1. Knowledgebase:

I hope there will be another added feature which is the knowledgebase with templates to choose from and integrated with the widget with search functionality for a certain category, article, or any keyword in the knowledgebase articles.

2. Team Departments:

The ability to put team members / VAs on the the Widget and route between ho is free to serve customers and the ability to distribute the raised tickets whether it is a chat or a direct bug message integrated with another tab in the Gleap dashboard for shared inbox or multiple shared inbox (shared inbox for sales, shared inbox for marketing, shared inbox for support, etc ...) for all of the team departments with categorized inquiries like general inquiries for lead generation on the widget for non-customers who landing on the website can access the knowledgebase and the sales team contact form or direct chat with the sales team after providing their email and/or phone number (can be enabled or disable any time or configure working hours for agents or team members) and for existing customers can be redirected to choose support team since support is dedicated for our customers and let the customers choose from several channels for communication whether direct chat, phone number, messenger, Whatsapp, contact form, autoresponders integration so we can reply to any incoming email with canned auto reply until someone (one of our employees) get the ticket and follow up with customers or the new leads so the inquiry can be processed with easy workflow and with the best customer experience.

Kind regards,
Mohammad

Hi Mohammed,

Thanks for your kind words and detailed feedback - very much appreciated. Regarding your two feature requests: The whole dev team is currently working full steam on the live chat feature, which is why I cannot give you an ETA for any other features, BUT the live chat might include some of the features you requested in part 2. Maybe not the first version of it but as it grows.

If you want I or you yourself can add your feature requests to our backlog. If you like you can report the requests via the widget on our website or as I said, let me know and I will manually input the requests.

Thanks again,
Isabella