We are a web design / development agency:\u000aI would like to use this tool in our complete lifecycle for client projects as collaboration tool: For example also for \u0022change requests\u0022, \u0022visual feedback\u0022, and \u0022update request\u0022. Like other website feedback tools are offering.\u000a\u000aTechnically you have almost everything. But it might need some small modifications:\u000a\u000a\u002D custom wording, different categories (bug, change request, feature request). Every category can trigger a different workflow... \u000a\u002D an option that some features are hidden and only turned on for specific users (maybe triggered by a specific URL parameter) or a login function (or a chrome extension which customers can install)\u000a\u002D it would be great if the system is flexible concerning \u0022screenshots\u0022. Example: some visitors want to use a screenshot also for \u0022feature request\u0022, not only pure text.\u000aregards\u000amartin

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We are a web design / development agency:\u000aI would like to use this tool in our complete lifecycle for client projects as collaboration tool: For example also for \u0022change requests\u0022,  \u0022visual feedback\u0022, and \u0022update request\u0022. Like other website feedback tools are offering.\u000a\u000aTechnically you have almost everything. But it might need some small modifications:\u000a\u000a\u002D custom wording, different categories (bug, change request, feature request). Every category can trigger a different workflow... \u000a\u002D an option that some features are hidden and only turned on for specific users (maybe triggered by a specific URL parameter) or a login function (or a chrome extension which customers can install)\u000a\u002D it would be great if the system is flexible concerning \u0022screenshots\u0022. Example: some visitors want to use a screenshot also for \u0022feature request\u0022, not only pure text.\u000aregards\u000amartin

Isabella_Gleap · Answer

Hi Martin, \u000a\u000aThanks for your questions. \u000a\u000a1 \u002D You can completely customize our wordings in our feedback flows and trigger different workflows for different feedback types. So this is totally possible. \u000a\u000a2 \u002D You can create a specific bug reporting flow, which you custom trigger on a set URL. \u000a\u000a3 \u002D This is flexible. We’ve disabled the screenshot feature for our feature requests by default but you can enable it with a toggle in your widget settings. \u000a\u000aHope this helps. \u000a\u000aBest, \u000aIsabella

Isabella_Gleap · Answer

Thanks for your question, Martin. \u000aIn the first step it will be a simple live chat to chat with your users. We are however definitely planning to turn it into a \u0022cleverer\u0022 chatbot. To do that we will first implement the live chat and then listen to user feedback as we move forward. \u000a\u000aCheers, \u000aIsabella

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