Q: Unlimited end users in Tier 1 but only 3 people with mail boxes who can answer and reply but, can only these ...
three people see all the submitted data they provided over the months and years? Can the unlimited users be able to see all this data as well as it would help them solve their problems without having to have support look it up for them. Can you do that, or will that ever be an option in the near future?
Q: Dear
I've bought and installed it, but I still don't understand the email setup instructions.
If I want to use support@mydomain.com so that when a customer sends an email here, it will automatically turn into a ticket, and after replying, this same email is sent to the customer, how do I configure it? I don't have any email providers; can GoDesk do that?
We are hoping to have them done by the end of this year. We are 100% focused on making GoDesk the best app on the market for email support currently :)
Sorry for the delay. Yes, we do support all gmail accounts :) drop me an email when you've set up the email forwarding and I'll activate the sending on my end.
Q: Why not 10 mailboxes?
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Q: Would I be able to add additional agents if needed and if yes, what would the cost be?
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Q: On incoming emails, if I use Google Apps group emails like info@ or support@, how do I setup the system so ...
these messages are nicely tracked in your system? Of course these are separate groups so I don't have individual gmail logins for each one.
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Q: I have a few websites that all rank on Google and would like to be able to respond to enquiries with an email ...
address from the same website that the enquiry was made on. Is it possible to use several different domains?
Thank you!
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Q: I only really need one mailbox but I need way more than 9 agents.
Is there a way to do that?
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Q: Can It be integrated with other software via API, or does it need an intermediary like Zap?
tom.roberts
May 15, 2024A: Hi,
We have a publicApi but it is currently undocumented.
We are working on this.
-Tom
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Q: Dear What Tier does the white label apply to?
Under Knowledge Base still see the words Powered by GoDesk
tom.roberts
May 15, 2024A: Hi,
We are currently working on removing this.
-Tom
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Q: How do we enter the Stacked Codes?
tom.roberts
May 15, 2024A: Hi,
Please message us on live chat, and we can help you with your stacked codes.
-Tom
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Q: Any YouTube videos?
tom.roberts
May 15, 2024A: Hi,
Currently we don't have any youtube videos/tutorials.
we are looking to do this soon.
-Tom
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When you say 3 inboxes Is that 3 separate inboxes that are all shared? Or is that a 3 email limit?
Hi,
It means 3 separate email channels/email addresses.
-Tom
Q: How does the Twitter integration work?
Can't find any information about it
tom.roberts
May 15, 2024A: Hi,
This is an issue on appsumo's end,
We don't currently have twitter integration's.
-Tom
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Q: Hi, is it possible to migrate tickets and contacts from another platform?
tom.roberts
May 15, 2024A: Hi,
Unfortunately you cannot migrate tickets or contacts from other platforms currently.
-Tom
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Q: Unlimited end users in Tier 1 but only 3 people with mail boxes who can answer and reply but, can only these ...
three people see all the submitted data they provided over the months and years? Can the unlimited users be able to see all this data as well as it would help them solve their problems without having to have support look it up for them. Can you do that, or will that ever be an option in the near future?
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Q: Dear I've bought and installed it, but I still don't understand the email setup instructions.
If I want to use support@mydomain.com so that when a customer sends an email here, it will automatically turn into a ticket, and after replying, this same email is sent to the customer, how do I configure it?
I don't have any email providers; can GoDesk do that?
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Q: Hi Can this work within a Wordpress website?
or does it effetely become a subdomain and standalone product e.g. help.mysite.com and godesk is standalone within there?
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Q: Hi, do you support some other languages than English?
Do you plan to make your helpdesk multilingual and enable us to translate the UI and messages, if you will not provide the language version?
tom.roberts
May 15, 2024A: Hi there,
We do not have plans to translate the program this year. This may be a feature we work on at a later date.
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Q: Hey there @tom.
roberts
If we stack extra codes does that also then increase the number of knowledge bases?
TIA
tom.roberts
May 15, 2024A: Hi,
Each help desk has one knowledge base. We are working on bringing multiple product support soon.
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Q: If you stack codes, does it also increase the number of mailboxes?
If not, can you add more than three mailboxes?
tom.roberts
May 15, 2024A: Hi There,
Yes, stacking codes does increase the number of mailboxes.
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Q: I currently use Hiverhq as a shared mailbox and ticket system In Gmail.
Will this work the same?
tom.roberts
May 15, 2024A: Hi Josh,
GoDesk functions very differently to HiverHq. I wouldn't feel comfortable recommending it as a replacement!
- Tom
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Q: Hi there - any news when the FB and Twitter integrations will be completed?
tom.roberts
May 15, 2024A: Hi,
We are hoping to have them done by the end of this year. We are 100% focused on making GoDesk the best app on the market for email support currently :)
- Tom
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Q: Can you answer my further question I asked on the 3rd of May, I also emailed as well.
Do you integrate with Google Workspace?
tom.roberts
May 15, 2024A: Hi there Ally,
Sorry for the delay. Yes, we do support all gmail accounts :) drop me an email when you've set up the email forwarding and I'll activate the sending on my end.
- Tom
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