Gong

Gong.io is a revenue intelligence platform built to help B2B sales teams close more deals by recording, transcribing, and analyzing your sales calls.

Gong makes it easy to capture data on your customers and sales team members so that you can get insights into how to improve and adapt to hit your sales goals. Compile and export data from a variety of sources and segment customer data in meaningful ways.

Record all your customer interactions—video calls, phone calls, SMS, emails, and more—with the option for playback and review. Using machine learning, Gong.io will analyze the recorded materials to identify frequently asked questions, popular topics, action items, and relationship dynamics. Using these analytics, the platform will qualify and score the calls in real time.

Sales managers can review recorded video to identify areas of improvement for sales team members. Managers can also use scorecards to measure employee performance or coaching cards to identify areas of improvement for new team members.

Get an overview of your sales pipeline from contract to close in one place without switching between tabs. Identify deals with issues or risks and opportunities. Get AI-powered insights to predict upcoming forecasts based on overall deal health.

Gong.io also offers robust predictive analytics features. Use lead and opportunity scoring to identify quality prospects based on data provided. You’ll also get warnings when there are accounts at risk of being lost.

With account management features, your team will be able to track the level of engagement across accounts and identify accounts that are not engaged. The platform will also identify common themes that appear based on historical deals and sales representative performance.

You can even use Gong.io for sales training. Create a knowledge base to organize knowledge from your experienced sales team members and other employees. Include videos, training content, and coaching materials for sales team members as well as a custom playbook for new hires.

Key features

• Record customer interactions—phone, video, email, SMS, and more
• AI analysis of customer interactions to determine top topics, questions, and action items
• Scorecards and coaching cards to identify areas of success and opportunity for sales reps
• Sales pipeline tracking with AI-powered insights for predictive forecasting
• Predictive analytics with lead and opportunity scoring for identifying quality prospects
• Account management to track engagement and identify themes based on historical data
• Knowledge base to organize training videos, materials, and other coaching content