Deceptive and inaccurate platform. Support sucks too. Stay far, far away.
I bought Outscraper Google Maps Scraper LTD back on November 3, 2025. Buyer beware! They are a very, very misleading and deceptive company when it comes to their charges. I ran a very simple scrape today (25 max results, Exact match, single category (Pizza restaurant) and single zip code (80237) in a single US state (Colorado)) and they charged me $30.18 that pulled back 25 results in less than 5 minutes. My invoice says it should have only charged me .18 cents. Support from Dana and Allen is vague and unprofessional. Dana explained today, "Your $40 balance dropped to $9.82 because the actual cost of the scrape, including overhead, was deducted" which again is not accurate and truthful at all. My invoice and receipt say otherwise. They are liars. They even turned off their outgoing email so I can't sign up for their Ask Community group b/c my email won't verify so I can't log in. I've been an AppSumo customer (and Plus member) for many years and this is by far one of the worst companies and apps. Stay far, far away.
Dana67267
Jan 31, 2026Dear user @mwaller,
We’ve reviewed your account, and it shows that you still have $30 in credits from your LTD plus $9.82 purchased directly with Outscraper, as previously explained by the support team. There is no charge of $30.18 reflected on your account. Plus, your accumulated usage so far is only $0.18 which is also visible in your 'Upcoming Invoice' section.
Please double-check your billing details. If you’re still seeing a discrepancy, you can book a call via the web app by going to Help → Schedule a call, and we’ll be happy to assist further.