How Can I Trust You?

Question

I\u0027m interested in purchasing this deal, but I\u0027ve seen instances where previous AppSumo lifetime deals have had their terms or features changed after purchase—sometimes leaving LTD buyers with fewer benefits than new subscription customers.\u000a\u000aCould AppSumo and the partner please clarify:\u000aWhat steps will you take to ensure that lifetime deal purchasers receive all the features and updates promised at the time of purchase, even if plan names or structures change in the future?\u000a\u000aWhat protections are in place to prevent any retroactive changes that could reduce or restrict the benefits for LTD users compared to new subscribers?\u000a\u000aWill you provide a public statement on the product page explaining how AppSumo enforces lifetime deal terms for both current and future SaaS deals?\u000a\u000aI\u0027m also not a newbie, but this is where we are with appsumo?

Ben_HeySummit · Answer

Hey, thanks for reaching out and for the question. This is an interesting question and one that I think can be approached in a couple of different ways. First, I\u0027d encourage you to read reviews and comments as this covers a lot about who we are as a company, and how we like to do things. Integrity sits at the core of almost everything we do.\u000a\u000aSecondly and perhaps most importantly, HeySummit has been in business for coming up to 7 years. Our first AppSumo deal was done in 2019 and so we have a track record of looking after our AppSumo customers.\u000a\u000aOn a more technical / practical level \u002D what i can tell you is that this AppSumo deal is linked to our Growth plan and as such, any changes we make to that plan you\u0027ll benefit from. That means that if we add a new feature and make it available on that public Growth plan, then you and all other AppSumo customers will get the benefit of that new feature as well.\u000a\u000aAppreciate there\u0027s only so much one can say on a topic like this \u002D ultimately, this is a decision you will need to make based on the quality of our product, how we conduct ourselves and our track record.\u000a\u000aHope the above helps but if you have any further questions, just let me know.

pintofoptimism · Answer

Hey Ben, \u000aThanks for taking the time to respond. \u000aI’ve bought Appsumo SaaS deals where “plan linking” was changed later, leaving LTD buyers with less value than new subscribers, so these points are important for making an informed decision.  Contractually with appsumo, could you change the terms and just not include me in any new feature updates?

pintofoptimism · Answer

Ben,\u000aCheck your contact.\u000aAppsumo seems to be able to change the rule of a deal post purchase and I\u0027m not sure how or why. Trying to get to the bottom of the issues. \u000a\u000aBasically, don\u0027t trust what we are selling you.  \u000a\u000aIt seems some companies can change terms and refuse feature updates.Basically downgrade plans after the fact. Bad for everyone except Appsumo it seems.

GOOSE VPN

Share GOOSE VPN

Choose a plan

Related questions