eitwork

Verified purchaser

Deals bought: 4Member since: Jan 2022
1 stars
1 stars
Oct 5, 2023

I purchased it a long time ago

I purchased it a long time ago, But now it's not in my account, they gave me a refund and it was removed from my account, I don't know why.

Founder Team
Rudwan_Guardey

Rudwan_Guardey

May 9, 2024

Hi eitwork,

Thank you for the review.
We are sorry to hear that you no longer have an active subscription via your account, since the payment has been refunded.

Could you contact AppSumo their support regarding this? You can contact their support via: support@appsumo.com.

It seems that the cancellation and refund has been processed on their end by accident. Since we do not perform any refunds without confirmation from the user.

It is also possible to contact our support (support@goosevpn.com). We will then be able to contact AppSumo about the issue at hand. We would appreciate it if you could also include the account (email) and receipt/invoice of the purchase. With this information, we will be able to assist you right away.

Kind regards,
Rudwan

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