SumoProQ: 1) What is the exact storage limit and what happens if we exceed it?
The Laravel File Manager that comes up when I try to upload a file, indicates that I am somehow already using 20 GB or 1 TB even though I only uploaded around 30MB. However, the visual storage meter is 3/4 full. Can you help me make sense of this?
2) I noticed that when attempting to replace a file that I originally uploaded via the Laravel File Manager, I sometimes had to select the upload button twice to make the upload window come up. Also, while I am able to delete the old zip files that I uploaded, for some reason it won't allow me to delete the folders that I extracted from those zip files. Is there a way to delete these or stop the LMS from connecting to them so they don't continue to be in use? I am no longer linking any courses to those SCORM folders.
3) How many concurrent users are allowed on the platform per account without impacting performance? Will it support at least 1000 concurrent users?
4) How can I edit the CSS in the course? Much of the native UI uses dark blue buttons with black text that is hard to read until you hover over it and it changes to green. It would be better if the buttons start out as light gray.
5) In your admin dashboard, under Education > Courses, it doesn't list Video courses as a course type like it does with Live classes and Text courses. However, in the instructor dashboard, Video courses are indeed listed as a separate course type when creating a new course. What makes this even more confusing is that in order to review/approve submitted Video courses in the admin dashboard, you must search under Live classes for some reason. For consistency with the instructor dashboard, you may want to show Video courses separately in admin view like you do for Text courses and Live classes.
6) I uploaded a SCORM v1.2 course built in Storyline to your platform. For the SCORM type, I selected Custom (since it's not Captivate or iSpring). I then attempted to point to index_lms.html (the actual SCORM index file for Storyline), but when I attempted to play the content later on, it would generate a SCORM error. However, when pointing to story.html instead (which is not a SCORM index file), the content would play fine, except in this instance it would not track completion. Can you please confirm whether your platform is compatible with Storyline for automatically tracking SCORM completion?
GoPlus
May 14, 2024A: Dear PetePlus,
Thank you for reaching out with your questions and feedback. We appreciate your detailed inquiries, and we are here to address each of them:
1) Storage Limit: We apologize for any confusion caused by the visual storage meter. Our team has recently integrated BunnyCDN, a content delivery network service, to optimize and enhance the overall storage and delivery capabilities.
With the integration of BunnyCDN, you can expect improved storage performance and content delivery across our platform.
2) Replacing Files and Deleting Folders: We apologize for the inconvenience you've encountered when attempting to replace files and delete folders. To ensure proper functioning, please try to upload the new file only after confirming that the previous one has been successfully replaced. If you encounter any issues while deleting folders, please check if any courses or content still reference those folders. Ensure that the folders are no longer in use before attempting to delete them.
3) Concurrent User Support: Our platform is designed to handle more than 1000 users of concurrent users.
4) CSS Editing in Courses: We understand your desire for customizing the CSS in the course to enhance the visual appearance. At the moment, direct CSS editing within the course is not a built-in feature. However, we are open to exploring ways to support customization options in future updates. Please share your specific requirements with our support team, and we will do our best to assist you further.
5) Course Types in Admin Dashboard: Thank you for bringing this inconsistency to our attention. We will review the course types' listing in the admin dashboard and make adjustments to ensure a unified and intuitive user experience. Your feedback is valuable in helping us improve the platform's usability and clarity.
6) Compatibility with Storyline for SCORM Completion: Our platform is indeed compatible with SCORM v1.2 courses built in Storyline. When setting up the SCORM type as "Custom," please ensure you are correctly pointing to the appropriate SCORM index file. To track completion accurately, make sure that the SCORM index file you select is configured to communicate completion status correctly within the SCORM package. If you encounter any specific issues or need assistance with the setup, please contact our support team, and we will be glad to help.
Once again, thank you for your thoughtful questions and valuable feedback.
Regards,
GoPlus Team
Hello again. I reached out to your support team a week ago and still have not received a reply regarding the issues I reported to you regarding issues with tracking SCORM completion using Articulate Storyline. If your team was more responsive, I would almost definitely buy the product but given the lack of support, it is not very encouraging.
Dear Customer,
Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. To ensure that we address your concerns promptly and efficiently, we kindly request you to submit a ticket through our support system.
You can submit a ticket by visiting our website and navigating to the "Support" or "Contact Us" section. There, you will find a form to fill out with details about the issues you are facing or the questions you have. Once you submit the ticket, our support team will immediately prioritize it and provide you with a comprehensive response.
Your satisfaction is essential to us, and we are eager to assist you with any challenges or queries you may have. By submitting a ticket, we can efficiently track and manage your request, ensuring that it receives the attention it deserves.
If you encounter any difficulties with the ticket submission process or have any other urgent inquiries, please don't hesitate to let us know, and we will be more than happy to assist you directly.
Thank you for choosing our platform, and we look forward to resolving your concerns and providing you with the support you need.
Best regards,
GoPlus Team