A: Dear Ibrahim,

Thank you for trying out our trial version, and we apologize for the inconvenience you're experiencing with video uploads. To assist you further and understand the issue better, we kindly request that you create a video using Loom or a similar screen recording tool.

In the video, please:

1. Explain the specific problem you're encountering with video uploads.
2. Demonstrate the steps you're taking to upload a video.
3. Highlight any error messages or unexpected behaviors you encounter during the process.

Once you've created the video, please submit a support ticket by following these steps:

1. Access the Support Section: Click on the floating menu (usually located in the lower-right corner of the platform).
2. Click on the "Support" or "Contact Support" button.

In the support ticket, provide a brief description of the issue and attach the video you recorded. This will help our support team accurately diagnose the problem and provide you with a solution.

We appreciate your assistance in this matter and apologize for any inconvenience you've experienced. Your feedback and cooperation are essential in helping us improve our platform and ensure a seamless experience for all users.

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to help.

Thank you for choosing our platform, and we look forward to resolving the video upload issue promptly.

Best regards,
GoPlus Team